Shipping
SHIPPING SERVICE
What are the domestic (U.S.) shipping methods and costs?
STANDARD SHIPPING
· AVERAGE DELIVERY TIME: 3 - 4 BUSINESS DAYS
· COMPLIMENTARY
EXPRESS SHIPPING
· AVERAGE DELIVERY TIME: 1 - 2 BUSINESS DAYS
· COST CALCULATED AT CHECKOUT
| Shipping Service | Shipping Fee | Delivery Estimate |
| Standard Shipping (Continental U.S.) | Free | 3-4 business days |
| Standard Shipping (Alaska, Hawaii, Puerto Rico) | Free | 3-4 business days |
| Express Shipping (Continental U.S.) | Calculated at Checkout | 1-2 business days |
| Express Shipping (Alaska, Hawaii, Puerto Rico) | Calculated at Checkout | 1-2 business days |
YOU WILL RECEIVE AN EMAIL CONTAINING YOUR TRACKING NUMBER ONCE YOUR PACKAGE HAS BEEN SHIPPED
PLEASE BE INFORMED THE ITEMS WITHIN YOUR ORDER MAY BE SHIPPED SEPARATELY FROM DIFFERENT LOCATIONS AT NO ADDITIONAL COST. YOU WILL RECEIVE AN EMAIL AS SOON AS EACH PARCEL IS SHIPPED WITH THE ASSOCIATED TRACKING NUMBER. PLEASE CONTACT US SHOULD YOU HAVE ANY QUESTIONS.
UPON DELIVERY to your specified SHIPPING address, you will become the owner of the goods that you have ordered. At this point, the goods become your responsibility and ARIMA no longer has any responsibility for taking care of the goods from that point.
OUR COURIERS DELIVER FROM MONDAY TO FRIDAY DURING BUSINESS HOURS AND WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD FAILED ATTEMPT, YOUR ORDER WILL BE RETURNED TO OUR WAREHOUSE.
PLEASE NOTE THAT ONCE YOU HAVE PLACED AN ORDER, IT IS NO LONGER POSSIBLE TO MODIFY YOUR SHIPPING ADDRESS.
WHEN WILL MY ORDER BE SHIPPED?
Orders are processed and shipped within 2-3 business days after payment is received. Please note this does not include actual transit time for your order to be delivered. While we will do all we can to ensure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
All orders are given a tracking number via email.
WHERE CAN I CHECK THE STATUS OF MY ORDER?
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME BY LOGGING INTO YOUR PERSONAL ACCOUNT OR BY CLICKING THE TRACKING LINK IN YOUR CONFIRMATION EMAIL.
What should i do if my order hasn't been delivered within the estimated time?
IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED PERIOD, WE SUGGEST THAT YOU:
· CHECK THE ORDER STATUS IN YOUR PERSONAL ACCOUNT
· CHECK THAT THE ADDRESS INDICATED FOR THE DELIVERY IS CORRECT
IN THE CASE OF A MISSED DELIVERY, CONTACT THE COURIER.
FOR FURTHER ASSISTANCE, CONTACT OUR CLIENT SERVICE.
International Orders
By placing an order with ARIMA, you acknowledge that this sale occurs in the United States, and that you are importing your order for non-commercial (personal) use. You also acknowledge that you will be listed as the importer for Customs purposes and that your order will be imported into your country in accordance with the necessary customs requirements.
To simplify this process, your order indicates your agreement to authorize ARIMA to appoint a designated carrier / customs broker, where applicable, as your unpaid agent for customs purposes by executing a power of attorney applicable to a single non-commercial shipment.
International Duties
International Customers will have the option to pay their country's customs / duties in advance. Our Delivery Duties Paid (DDP) service will allow customs / duties fees to be calculated and prepaid during the checkout process. We will calculate the duties and taxes based on the specific order details and the destination country.
PLEASE NOTE: BUYERS WHO CHOSE SHIPPING OPTIONS WITHOUT PREPAID CUSTOMS / DUTIES ARE FULLY RESPONSIBLE FOR COMPLYING WITH THEIR COUNTRY'S LAWS, CUSTOMS REGULATIONS, TAXES, AND DUTIES. WE WILL NOT ACCEPT RETURNS RESULTING FROM A RECIPIENT'S REFUSAL TO PAY ANY OF THESE FEES. WE ARE NOT RESPONSIBLE FOR PACKAGES DELAYED OR DETAINED IN CUSTOMS.
